Returns & Refunds

Our Commitment

At Farms‑Market.xyz, we stand behind the quality of the products we sell. We understand that sometimes a product may not meet your expectations, or you may need to make a change to your order. Our return and refund policy is designed to be fair, transparent, and straightforward.

Whether you are returning a tractor part, a container, or a bag of feed, we aim to make the process as smooth as possible. Please read the policy below carefully. If you have any questions, our customer support team is here to help.

Return Window

You may return eligible items within 30 days of the delivery date. The return window begins on the day your order is delivered to the specified address.

Returns submitted after the 30‑day window will only be considered where required by applicable law, under specific warranty obligations, or in special circumstances approved by Farms‑Market.xyz. If you believe you have a valid reason for a late return, please contact us to discuss your situation.

Refund Structure

Our refund structure is designed to be fair and transparent, with clear timeframes and conditions.

Restocking fees, where applied, are calculated based on the condition of the returned item, the original packaging, and any costs incurred in processing the return. We will inform you of any applicable fees before processing your refund.

Refund Processing

Refunds are processed within 7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

Please note that shipping costs are non‑refundable unless the return is due to our error (e.g., incorrect item shipped, defective product). If you receive a refund, the cost of return shipping may be deducted from your refund, depending on the reason for the return.

Return Conditions

To be eligible for a return, the product must meet the following conditions:

• Condition: The product must be returned in substantially the same condition as when it was received. It should show no signs of misuse, abuse, or damage caused by the customer.
• Packaging: Original packaging is recommended, although not strictly required. Products should be packed securely to prevent damage during return shipping.
• Accessories: All accessories, manuals, and documentation that were included with the original product must be returned.
• Hygiene & Consumables: For health and safety reasons, certain products (such as animal feed, chemicals, and perishable items) may not be eligible for return if opened, used, or tampered with.
• Custom Orders: Custom‑made or specially ordered products may not be eligible for return unless they are defective or incorrect.

If the returned product does not meet these conditions, we may reject the return or apply a reduced refund. We will communicate our decision to you and provide a reason.

Defective, Damaged or Incorrect Products

If you receive a product that is defective, damaged, or incorrect, please report it to us as soon as possible. We require that you report such issues within 7 days of delivery.

When reporting a defective, damaged, or incorrect product, please provide:

• Your order number
• A clear description of the issue
• Photographs of the defect or damage (where applicable)
• Any other relevant information

We will review your report and arrange for a replacement, repair, or refund as appropriate. In most cases, we will cover the return shipping costs for defective, damaged, or incorrect items.

Warranty Returns

Many of our products come with warranties ranging from 1 to 3 years, depending on the product type and condition (new, used, or refurbished). If you are experiencing issues with a product that is within its warranty period, please contact us to discuss your options.

Warranty claims are typically handled through the manufacturer or our suppliers. We will assist you in coordinating the warranty process, which may include repair, replacement, or refund, depending on the specific warranty terms.

Please refer to the specific warranty information provided with your product, or visit our Product Guarantee page for more details.

How to Initiate a Return

To initiate a return, please contact our customer support team. We will guide you through the process, provide you with a return authorisation (if required), and assist with return shipping arrangements.

Please do not return items without first contacting us and receiving return instructions, as we may not be able to process unauthorised returns.

Shipping Costs for Returns

Return shipping costs are generally the responsibility of the customer, unless:

• The return is due to our error (e.g., wrong item shipped, defective product)
• The product is being returned under warranty
• Other exceptional circumstances apply

We recommend using a trackable shipping method for returns, as we cannot be responsible for items lost in transit during return shipping.

Refund Timeline

Once we receive and inspect your returned item, we will process your refund within 7 business days. The refund will be credited to the original payment method used for the purchase. Please note that your bank or payment provider may take additional time to process the refund, depending on their policies.

You will receive a confirmation email when your refund has been processed.

Non‑Returnable Items

The following items are generally not eligible for return:

• Perishable goods – such as fresh produce, frozen items, and some feed products
• Opened or used consumables – including chemicals, fertilizers, and opened bags of feed
• Custom‑made or specially ordered items
• Products that have been used, installed, or modified by the customer
• Products returned without prior authorisation

If you are unsure whether your item is returnable, please contact us before making your purchase or before initiating a return.

Contact Us About Returns

If you have any questions about our return and refund policy, or if you need to initiate a return, please contact us:

• Email: info@farms-market.xyz
• Business Hours: Monday–Friday, 08:30 – 18:00 (SAST)

We will respond to your inquiry as quickly as possible and assist you with your return or refund request.